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Our Solutions > Information Technologies Service Management
 

Information Technologies Service Management

 

  BMC Remedy performs management of your Information Technologies Service Management (ITSM) applications, infrastructure and processes in a service-oriented manner. VBT utilizes BMC solutions for operations it will perform targeting to establish a structure that will enable IT units to carry out its operations in a manner that will support priorities and business operations of organization. Decreasing complexity, problem-free integrating and changing demand management to other business processes, measuring and maintaining service provided, and managing all those from a single platform have resulted from the researches carried out to find an answer to question “How a successful IT management should be”.  
     
 
Products Services
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BMC Remedy IT Service Management Suite

BMC Remedy Service Desk

BMC Remedy IT Service Management Suite

BMC Analytics for BSM

BMC Dashboard for BSM

BMC Rapid Results Service for IT Service Management

BMC Service Support

BMC Remedy Knowledge Management

BMC Remedy Asset Management

BMC Remedy Change Management

BMC Remedy Change and Release Management

BMC Service Automation

BMC Remedy ITSM Administration Service Datasheet

BMC Service Management Process Model

BMC RSD and CONTROL-M IT Workload Automation

BMC RSDIM Integration for SAP Solution Manager

BMC PIPMS Brief

BMC Service Desk Express Client Services

BMC Performance Manager for Servers

BMC Remedy ITSM On Demand Datasheet
 

As VBT, performing sales and marketing activities, creating a sales network and performing pre-sale activities required before sale for all solutions listed in the products section under Remedy ITSM Service Management are included in our services. Any kind of license and support sale for products is carried out by our company.

After-sales product maintenance and support services are provided by a specialized team from our company 24*7 according to the scope of maintenance agreement made.  

 
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